Privacy Policy

Privacy Policy

1. Introduction

Buchanan & Company Financial Services Ltd (“we”, “our”, “us”) is a UK-based Financial Advice Firm authorised and regulated by the Financial Conduct Authority (FCA). We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information when you visit our website https://buchanan.ltd or engage with our services.

2. Who We Are

Buchanan & Company Financial Services Ltd
Authorised and Regulated by the Financial Conduct Authority
Firm Reference Number:  950421
Registered Office: 6a Framingham Road, Sale, England, M33 3SH
Company Number: 13028294
Contact: administration@buchanan.ltd

We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR).

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, date of birth, national insurance number, ID documents.
  • Contact Data: Email, phone number, postal address.
  • Financial Data: Income, assets, liabilities, bank account details, investment objectives.
  • Technical Data: IP address, browser type, location data, and website usage information.
  • Marketing Preferences: Your preferences in receiving marketing communications.

4. How We Collect Your Data

We collect personal data through:

  • Direct interactions (e.g. completing forms, requesting advice, calling us).
  • Automated technologies (cookies and analytics tools).
  • Third parties (e.g. credit reference agencies, identity verification services).

5. How We Use Your Data

We use your personal data to:

  • Provide financial advice and related services.
  • Comply with regulatory obligations (e.g. anti-money laundering checks).
  • Communicate with you about our services.
  • Manage and improve our website.
  • Send marketing communications (where you have given consent).

6. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Performance of a contract – to provide financial advice or services.
  • Legal obligation – to comply with laws (e.g. FCA rules).
  • Legitimate interests – to improve our services or market our offerings.
  • Consent – where required for marketing or cookies.

7. Sharing Your Data

We may share your data with:

  • FCA-regulated platforms and product providers.
  • Professional advisers (e.g. compliance consultants, legal counsel).
  • Identity verification and credit checking services.
  • HMRC or other government bodies if legally required.

We ensure all third parties respect the security of your data and process it lawfully.

8. International Transfers

Your data is generally stored in the UK or EEA. Where we transfer data outside of the UK, we ensure appropriate safeguards are in place (e.g. adequacy decisions, Standard Contractual Clauses).

9. Data Retention

We retain your personal data for as long as necessary to fulfil our obligations, including legal and regulatory requirements. Typically, this is 6 years after our relationship ends, unless longer retention is required.

10. Your Rights

You have the following rights under UK GDPR:

  • Access to your data.
  • Rectification of inaccurate data.
  • Erasure of data (in certain circumstances).
  • Restriction of processing.
  • Data portability.
  • Object to processing.
  • Withdraw consent (where applicable).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise any of your rights, contact us at: administration@buchanan.ltd

11. Cookies

Our website uses cookies to enhance your experience and analyse traffic. You can control cookies through your browser settings. For more details, see our Cookie Policy.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date.

Last Updated Date: 01/05/2025

The information contained in this website should not be looked upon as advice or recommendation, clients should seek appropriate guidance from their financial planner. The value of your investments can fall as well as rise and are not guaranteed. Investors may not get back the amount originally invested.
The FCA regulates advice which we provide on investment and insurance business; however, it does not regulate advice which we provide purely in respect of taxation matter

Buchanan & Company Financial Services Limited is registered in England & Wales no.13028294. Registered office, 6a Framingham Road, Sale, England, M33 3SH.

Authorised and regulated by the Financial Conduct Authority. Buchanan & Company Financial Services Limited is entered on the Financial Services Register https://register.fca.org.uk/ under reference 950421. If you wish to register a complaint, please write to us at the address above or email us at administration@buchanan.ltd

A summary of our internal procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 0234 567.

© Copyright 2021 Buchanan & Company Financial Services. All rights reserved.